Great customer service
June 26, 2012
Dear Sir,
Last year, whilst visiting his brother on the Island, my husband bought me a present of a bracelet from Gems & Cedars in Dockyard. Some months later, unfortunately, a stone fell out of its setting and was lost. On visiting Bermuda this year, I decided to see if the bracelet could be repaired. On approaching Don and Frances (the owners) about the repair, they offered to pick up the bracelet from my brother-in- law’s home while Don was in the area at a hospital appointment.
Four days later I received an e-mail to say that the bracelet was ready and that they would drop it off, once again at my brother-in-law’s home. This they did and I was delighted with the repair job. On asking how much I owed for the work done, I was told that there was no cost to myself involved. To say that I was delighted with this service is an understatement and exceeded my expectations. I therefore feel it is appropriate that I bring this excellent example of customer service to the attention of your readers.
JEANETTE COSSAR
Glasgow, Scotland
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- Should liquor stores be able to sell alcohol on Sundays?
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Published Jul 3, 2012 at 8:46 am (Updated Jul 3, 2012 at 8:45 am)