Royal Palms named top destination in Caribbean

  • photo by Glenn Tucker 

Top destination in the Caribbean: Pembroke’s Royal Palms Hotel is head of the TripAdvisor list. Pictured from top left are the hotel staff Felix Gonzales and Idamae Goater, and from bottom left: Kennita Minks, Kate Piggott, Elysha Correia and Theresa Harney-Zuill

    photo by Glenn Tucker Top destination in the Caribbean: Pembroke’s Royal Palms Hotel is head of the TripAdvisor list. Pictured from top left are the hotel staff Felix Gonzales and Idamae Goater, and from bottom left: Kennita Minks, Kate Piggott, Elysha Correia and Theresa Harney-Zuill


A Bermuda hotel has been named at the top destination in the Caribbean.

The Royal Palms Hotel in Pembroke won the coveted title from the world’s biggest travel site, TripAdvisor, in the 2014 Travellers’ Choice Awards.

Hotel manager Theresa Harney-Zuill said: “The staff are extremely pleased — it’s proved to them that what they do every day is worth it, from the housekeepers to maintenance and front office staff.

“This award is testament to everybody’s hard work and commitment and what they do every day. Everybody’s extremely proud and happy.”

And Ms Harney-Zuill shared some of the secrets for success in running a hotel. She said: “It’s about all of our members of staff providing the best possible service — we enjoy what we do and do everything and anything to make sure our guests are satisfied while they’re here.

“It’s extremely important to anticipate guests’ needs — what they would like before they say it to us is what makes us stand out from the rest.

“Because we are a smaller hotel, we can do that and make the hotel feel like a home away from home.”

Ms Harney-Zuill added that the business traveller was equally important to the hotel winning the accolade.

She said: “We would like to take this opportunity to thank the local and international businesses who trust us to look after their visitors while they’re on the island.”

The 32-room hotel, owned by Susan and Nick Weare since 1991, has been a guest property since the early 1960s, although the buildings date back more than a century and were formerly private homes.

Bermuda Tourism Authority chairman David Dodwell said: “We are thrilled to be the home of the top hotel in the region and congratulate the ownership, management and staff of the Royal Palms Hotel on this tremendous honour.

“This award is proof that the level of service and hospitality the Island provides is both significant and appreciated by visitors.”

The awards were granted based on the reviews and opinions of TripAdvisor users.

One reviewer wrote the hotel staff offered “first class service with a highly-professional smile.”

Another wrote that they had enjoyed the “cosy but elegant reception rooms and beautifully manicured grounds.”

And a recent visitor praised the hotel’s atmosphere as “quietly classy, beautifully coiffed and welcoming to all.”

The boutique hotel, on Rosemount Avenue, boasts two pink-painted former manor houses set in lush gardens with access to a private pool and lounge area.

The 32-rooms are all individually designed and the hotel includes the famous Ascot’s restaurant, which has also won awards.

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Published Feb 3, 2014 at 8:00 am (Updated Feb 3, 2014 at 7:31 am)

Royal Palms named top destination in Caribbean

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