October 23, 2014

Dear Sir,

I want to first start by saying Bermuda has done an amazing job to clean up after two natural disasters. We have really shown how a small island can come together and overcome a monumental situation.

But I have grave concern about the service that certain companies give. First of all Belco and the Fay 1500. For these customers to still be without power is a bit ridiculous and unacceptable. Especially when many customers have been without power twice and had it restored since. The lack of information about when or why it is taking so long to restore their power is very unprofessional. Why they could not be one of the first to be restored after Gonzalo has still not been explained.

Second is CableVision and the way they distribute information about when people will have their cable restored. The areas that they say will be worked on that day and the areas they say that night are restored are conflicting. In the evening reports very little, if any, of the areas that were stated to be worked on that day are actually restored that day. Usually it is a list of roads and areas that was not listed to be worked on that day. Their information is very misleading.

These companies have not shown the top quality of customer care that they advertise to do so. They have a service that they provide, and that the community pays for, and they need to provide the best service possible. Do large companies in Bermuda take advantage of the fact they don’t have major business competition? Should these companies have to maintain a certain standard of information and customer service? Why should Bermudians sit back and have to accept a low level of service and customer care?

To all the men and women that are out there working hard to restore service as quickly as possibly I thank you. To the administrators, pay attention and provide the best service and customer service possible.

E A EDNESS

Warwick