Automatic compensation for customers who suffer a loss of broadband or telephone service, missed appointments or delays to a new service, is to be considered by the Regulatory Authority.It has reopened the Preliminary Report for the Principles of Consumer Protection to include the addition of a new proposal: automatic compensation to consumers from their broadband and telephone providers for loss of service, missed service appointments and delays to the start of a new service. “Due to recent observations of the electronic communications sector, the RA is reopening the Preliminary Report to accommodate this additional protection and encourage consumers in this sector to provide their feedback during the public consultation period,” Jozelle Opoku, head of regulation for the RA, said.“The final document will be a point of reference for all stakeholders to better understand their rights and responsibilities.” Other recommendations contained in The Principles of Consumer Protection include: • Better handling of complaints for services such as, the supply of fixed and mobile telephone, long distance, internet access, subscription television and electricity,;• Holding sectoral providers responsible to provide honest marketing and advertising, and; • Ensuring bills are easy to understand. • To comment on the Principles of Consumer Protection, select the Public Consultation link at www.ra.bm or e-mail consultation@ra.bm on or before 5pm on March 20.