Digicel to boost internet speeds
Digicel plans to boost internet speeds to all of its residential Fibre customers by 30 megabits per second over the next few days.
The company said it has increased off-island capacity in anticipation of customers working from home and children at home from school as a result of the Covid-19 impact.
Leslie Rans, chief executive officer of Digicel Bermuda, said: “As a provider of an essential communication services to the island, Digicel has a duty of care to keep business running to keep our customers connected.
“Indeed, at a time like this, the services that are provided to our customers could not be more vital or more needed. This responsibility is not taken lightly.”
The company stressed that the speed boost is not available to copper network customers as this network is limited in its speed capability.
Digicel has protocols for both customers and employees with regards to service requests.
Reporting a Fault:
• When a customer calls in a fault, they will be asked by the customer care agent to confirm if the customer or anyone residing in the residence has not been diagnosed with Covid-19, nor are they in quarantine because they have been potentially exposed and at high risk. If this is the case, Digicel/BTC will dispatch a technician who will try to resolve the fault externally. The technician will not enter the home if the fault is within the confines of the home.
• If the customer is “home-working” or staying at home by choice and is not under quarantine, BTC/Digicel will enter the premises to fix the fault if required.
Requesting an installation:
• When a customer calls in for an installation, they will be asked by the customer care agent to confirm if the customer has not been diagnosed with Covid-19, nor are they in quarantine because they have been potentially exposed and at high risk. If this is the case, Digicel/BTC will not be able to provide an install until such time that the customer can prove medical clearance.
• If the customer is “home-working” or staying at home by choice and is not under quarantine, BTC/Digicel will enter the premises to complete the installation.
Digicel thanks all customers in advance for their understanding and encourages the community to remain safe while adhering to all protocols recommended by Ministry of Health during this time.
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