Prescription delivery service at Phoenix

  • George Grundmuller (File photograph)

    George Grundmuller (File photograph)


The Phoenix Stores today launched a temporary prescription delivery service for those patients COVID-19 self-quarantined or unable to visit a drugstore the company announced today.

George Grundmuller, President&CEO of The Phoenix Stores Ltd says; “In light of recently confirmed cases of COVID-19 on the island, the health and safety of our customers, colleagues and community remain our priority, and we’ve taken several care measures in this regard as a company.

“For example, our pharmacists and associates are practising social distancing by maintaining six feet and encouraging customers to do the same. Plus, until further notice, all drugstores apart from Dockyard Pharmacy remain open at regular operating hours to help keep the number of people in-store at a minimum.

“Additionally, our front-line team was issued gloves, masks and protective suiting for use at their discretion while an aggressive cleaning programme is in place requiring regular cleaning throughout the day. Customers will also notice hand-sanitizer and disinfectant sprays at checkout for in-store use.

“We understand our drugstores provide essential services to our island and with the Government of Bermuda urging the community to stay at home, the introduction of a temporary prescription delivery service seems fitting.

“The process to have your prescription delivered is quite simple. For refills, call your pharmacist at any of The Phoenix Stores [apart for Dockyard Pharmacy], provide your refill number and request delivery. Orders received by noon will be delivered the next business day.

“For new prescriptions, have your doctor’s office fax the order to your pharmacist at any of The Phoenix Stores [apart for Dockyard Pharmacy]. Then, you must call the dispensary for over-the-phone counselling regarding your new medication and indicate the medicine is for delivery. Orders faxed and sorted by noon will be delivered the next business day.

“Any order received after noon will be delivered the business day after next. The free delivery service runs Monday to Friday, so if you place an order on a Friday, you will receive your meds the following Monday.

Mr Grundmuller adds; “It’s important to note that we cannot include controlled and refrigerated drugs in this free delivery service. The free delivery service applies to prescriptions only and cannot get combined with any other products. Orders are verified by the patient’s name, address and date of birth at the time of delivery and a recipient must be on-site to claim that package as prescriptions will not be left on a doorstep or in a mailbox. Our team will process any payments or co-payments via your Phoenix Charge Card, credit or debit card before delivery.

For further details, contact your pharmacist at The Phoenix Stores:

Dispensary Telephone Facsimile

The Phoenix Centre 295-0698 295-2636

Woodbourne Chemist 295-1073 292-0230

Clarendon Pharmacy 295-9137 292-2265

Collector’s Hill Apothecary 279-5512 236-9054

Paget Pharmacy 295-5510 236-9057

Warwick Pharmacy 279-5556 236-8625

Press release from the Phoenix Stores

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Published Mar 23, 2020 at 10:14 am (Updated Mar 23, 2020 at 10:14 am)

Prescription delivery service at Phoenix

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