Dear Sir,

I went to get a stamp this morning (January 18, 2018) at 8.03am — in the lower level with one person waiting ahead of me in the letter line, not the parcel line.

There was no Post Office employee for this line — there used to be two or three first thing when the service was upstairs — and one employee for the parcel line.

At about 8.05am, a person turns up but we have to wait until she has signed in and got ready. She needed assistance to sign in.

About 8.10am, she is ready and calls up the person in front of me, who wants a stamp. Oops, no, she cannot serve stamps; she has no stock and can only deal with parcels and post office boxes.

She sends the customer to the parcel line and she eventually gets a stamp. I am told the same thing, and go and wait in this line, which has a number of parcel customers.

This employee seems to feel put out at having to serve stamps, but eventually I get my stamp.

She takes the money but does not give me the stamp and tells me she will put it on and put the envelope in the post.

This is the second time this has happened recently. Can she just not be bothered to find the stamp? Should I trust that my letter got posted?

TONY PRENTICE

Smith’s