Toussant topped a wonderful stay
The following is a letter to Tim Morrison, general manager at the Hamilton Princess & Beach Club.
My family and I stayed at the Hamilton Princess from November 26 to 30. During that time, we interacted with many of the employees — door staff, housekeeping (Kai), front desk, kitchen staff, bartenders, restaurant and wait staff, jitney driver, gym staff and other employees. Every single one of them not only were courteous and helpful, they initiated follow-up to continually make sure we were taken care of.
One employee that stood out the most was Toussant. He was our breakfast server on November 29 at the Crown and Anchor. He realised that one of my adult children was autistic.
After he had finished serving us breakfast, he asked my wife if there was anything that the hotel could do to make my son’s stay at the hotel more comfortable.
In the 25 years of my son’s life, no one in any service-industry position has ever said something so caring to us regarding him.
We felt it absolutely necessary to let you know about how those sincere words had such a profound effect on us. He is an employee that you should be extremely proud of.
In fact, this was our first stay at your hotel in five visits to Bermuda. He sealed our loyalty to your hotel for future visits.
On another note, my teenage children found an appreciation for modern art because of your publicly displayed collection.
We are sorry our stay wasn’t long enough to take advantage of your Saturday tour. In fact, when people ask my children about the vacation, they bring up the art collection as one of the highlights.
GEORGE and NICOLE PALESANO
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