Bermuda Telephone Company will move its bill payment centre to a new, permanent location next month.

The company closed the doors of its Victoria Street payment office on April 8, moving the operation to a temporary office in Church Street.

However, the payment centre will eventually be located in the Hamilton Exchange building, which occupies the corner of Victoria Street and Cedar Avenue.

Construction work is being carried out at the building. It is anticipated the new centre will open in the last week of May.

Previously, BTC’s payment office was in the same building as the headquarters of Logic Communications. The two companies became telecommunications sector rivals following Digicel’s acquisition of BTC last year.

Today, customers seeking to pay their BTC bill in person or to meet with a customer service assistant must go to the temporary office at 22 Church Street, located between the Logic store and Crow Lane Bakery.

The payment centre is on the fourth floor, which has left some customers perplexed as it is reached by a series of staircases or via a small, four-person elevator.

BTC, which has its corporate offices in the adjacent Washington House, Phase III complex, has apologised for any inconvenience caused by the move.

Nigel Taylor, a marketing and communications officer with BTC, said its new payment centre at 46 Cedar Avenue, in the Hamilton Exchange building, will open in the last week of May.

“A secondary entrance on Cedar Avenue will provide access for those with physical disabilities. This new location will be a bigger and better premises offering customers a comfortable and unique setting with a host of new features along with the same level of customer service,” he said.

In the meantime, customers seeking to pay bills or meet with a customer service representative can use the temporary office on Church Street, which is open between 8.30am and 4.45pm, Monday to Friday.

There is also an after-hours drop box for customers at the main gates of the Hamilton Exchange.