Mailboxes launches new website
Mailboxes has announced the launch of a new website as part of its continuing modernisation drive.
Kenny Thomson, president of Mailboxes, said the launch of www.mailboxes.bm was indicative of his desire to push technology to help make the company more customer-focused.
Mr Thomson said: “We are all living such hectic lives — we need to make our service as quick and easy as possible. My dad [Stephen Thomson] was innovative when he started this business 29 years ago. Now I have taken over I want to keep pushing the boundaries and innovating to provide the best for our loyal customers.
“The new website is more user-friendly and the cost calculator is one way that we are using technology to increase transparency, by helping customers easily determine their total shipping costs. We’ve taken the guesswork out of shipping internationally.
“We have also dropped our prices and now all, but the largest packages, are totally free from any dimensional weight charges — you only pay for the exact weight of the shipment.”
Mailboxes said the firm has developed a database that enables staff to accurately track the location of packages and their associated items, leading to increased operational efficiencies. The firm said the impending release of this database will allow all users to view their own orders and track their progress from start to finish.
These advancements follow the news earlier this year that the firm bought an American freight-consolidating company in New Jersey. Mailboxes said that purchase was fuelled by a desire to increase efficiencies and make its service faster and more cost effective for its Bermudian customers.
Mr Thomson said: ”Our goal is to rival our technology-driven overseas counterparts while retaining our local, family-run values.
“We are the largest express shipper on-island and it is our amazing customers that make us continue to strive to develop the company further.
“We want to ensure the most customer-centric service options that make their lives easier. We offer the fastest shipping times, excellent pricing and we always think we have the friendliest staff on island.”
The company has slashed its annual membership sign-up fee in half to $10 from now until Christmas.
Mailboxes said its weekly consolidation service means that shoppers who purchase items in a range of stores in the US can ship them to Bermuda together, resulting in cost savings.
Mr Thomson said: “None of our competitors can offer this service, which makes us unique. We have even more exciting changes planned for 2020 so just watch this space.”
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