City launches new parking app

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The City of Hamilton is launching an Easy Park Mobile app intended on helping those using the City Hall car park, beginning tomorrow.

The smartphone app is intended to allow customers to exit the car park without having to visit the pay stations.

“Motorists are reminded that in order to use your EasyPark credit to pay for parking in City Hall, you must have the mobile application downloaded on your smart phone,” a spokeswoman said. “You cannot operate the EasyPark payment from the yellow EasyPark meter; these meters cannot be used in the lot for payment.”

App users will also have to display an EasyPark Mobile sticker — available at City Hall, CellOne, P-Tech and EasyPark Offices — in order to take advantage of the service.

The spokeswoman continued: “The City of Hamilton advises that all instructions for use of this new payment option can be found on its website — — under the “news” category as well as on the EasyPark website —

“Instructions can also be found in the HELP section of the mobile app as the app has automatically updated and EasyPark will be sending e-mails directly to their subscribed customers as well as putting details on their social media — Facebook, Twitter, etc. Printed directions can also be collected from the offices in City Hall and QR Codes containing instructions will be installed on signs and appear on social media, for scanning purposes.”

Those with the app and the sticker can pay for parking using the app by scanning the bar code on their parking ticket with their phone. Within the next 15 minutes, they can drive to their exit of choice, press the appropriate button on the app and the gate will open.

However, drivers are warned to check to ensure the gate they approach is the same as the one selected on the app.

“If you experience any issues, particularly outside of normal business hours, please proceed to one of the City’s parking lot pay stations and submit payment as directed (using entry ticket) and exit the parking lot using the paper ticket exit system,” the spokeswoman said.

“If you pay and are unsuccessful at opening the gate using EasyPark Mobile and consequently exited the car park using the paper ticket system, please e-mail or call EasyPark on 542-7000 to seek a credit.

“All questions regarding the EasyPark Mobile payment operating process can also be directed to EasyPark. All requests for credit must include a copy of the paid or validated related City paper ticket (with a valid ticket number).”

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Published Jan 31, 2017 at 5:38 pm (Updated Jan 31, 2017 at 5:38 pm)

City launches new parking app

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