Customers get say on lost internet, phone

Compensation for customers who lose broadband and telephone services is to be added to a draft consumer protection document.

The Regulatory Authority said it would revisit its Preliminary Report for the Principles of Consumer Protection for the “significant” addition of automatic compensation from providers for loss of service, missed service appointments and delays to the start of a new service.

The regulator, which covers the electricity and telecommunications sectors, released the consumer protection report last year.

Jozelle Opoku, the authority’s head of regulation, said the report’s public views section would be reopened to allow comment on the additional protection.

To register views, select the public consultation link at or e-mail before 5pm on March 20

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Published Feb 22, 2020 at 8:00 am (Updated Feb 22, 2020 at 8:41 am)

Customers get say on lost internet, phone

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