Bermuda CableVision steps up customer service with new on-time guarantee
Bermuda CableVision has announced a new phase in its ongoing commitment to providing excellent customer service.
Today, the company is introducing a new On-Time Guarantee, which it is backing up with a monetary commitment in the event it does not meet its deadlines for technical service or installation visits.
Under the new programme, if an appointment has been set up with a new or existing customer, CableVisions technicians will arrive within the designated time frame or the customer will receive a $25 credit. Early appointment time slots run from 8.30am until 1pm, and afternoon time slots are from 1pm until 5pm. If the CableVision technician does not arrive during the scheduled time period, the customer will automatically receive a $25 credit to their account.
Terry Roberson, General Manager of Bermuda CableVision, explains: We have been taking numerous steps to improve our customer service, with more training of our associates, and improvements across the board in processes, procedures and even in our overall way of thinking of customer service. The entire CableVision team is behind this companywide effort to step up our commitment and show our customers that we are serious about providing them with excellent service.
Mike Jones, Plant Manager at Bermuda CableVision, adds: Our goal of being among the top providers of customer service in Bermuda is one that we work on every day. We know how important good service is to our customers and well never stop striving to go above and beyond for them.
Man, 40, shot at Bailey’s Bay Cricket Club
Parents angry over teacher transfers
Brothers found guilty of machete attack
Concern over firestopping work at hospital
Litter a ‘death trap’ for skinks
Scott on ‘tactics’ of censure motion delay
Departing judge thanks Bar for support
DL Hughley promises laughs at Bermuda show
Bean: A thunderstorm is hanging over House
Glaze to open new eatery
Clothes alteration business booming for Hill
Spa couple back on track after tumour ordeal
Nisbett follows in proud father’s footsteps
Residents angry over sewage stench
Teen charged with unlawful wounding
New car among charity raffle’s top prizes
Take Our Poll