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Delta Air Lines apologises for delay

Safety concern: Delta has apologised to passengers travelling to Bermuda from New York after a 12-hour delay

Delta Air Lines has apologised to passengers who spent 14 hours waiting for their flight to the Island from New York’s JFK airport.

Icy conditions precipitated Saturday’s delay, which was compounded by equipment and staff problems.

The flight, which would have left shortly after 9am, didn’t set out until just before midnight.

Passengers were told that the aircraft’s radio had a possible malfunction with implications for a flight over water.

“Delta apologises to those customers on Delta flight 485 from New York JFK to Bermuda who were inconvenienced following a weather and aircraft maintenance delay,” a Delta statement read. “Customers were provided vouchers and a gesture of service recovery.

“The safety of our customers and crew is Delta’s number one priority.”