An upgrade of Belco’s customer self-service portal has left customers temporarily unable to initiate on-demand debit payments.

In an e-mail to customers, the power utility said the portal was upgraded at the start of February in an effort to restore customers’ ability to pay bills online using Mastercard.

“Unfortunately, during the upgrade, we discovered that the ability of customers to initiate on-demand debit payments had failed,” Belco stated.

“We are working on a solution with our billing system vendor and hope to have it available soon.”

The message advises customers to e-mail ebilladmin@belco.bm, giving their Belco account number and the payment amount, in order for Belco to generate a direct-debit payment.

Alternatively, customers can call a customer experience representative on 298-2800.