Waterworks opens drive-through service
In an effort to make things flow more smoothly for customers buying water bottles, Bermuda Waterworks Ltd has opened a drive-through facility.
A new access road at the business on Parsons Road, Devonshire, doubles as a drive-through route where customers can buy five-gallon water bottles and have them loaded into their vehicle by staff.
The drive-through has been operating since November.
“Everybody seems to be very happy. We’ve had nothing but positive feedback about it,” said Allan Rance, chief executive officer of Bermuda Waterworks, which manufacturers bottled water under the Pure Water brand.
“We did a customer survey and it was clear that the majority of customers would prefer the option of being able to drive in, be serviced, and drive out, all without needing to get out of their car.”
The company, which also operates the Watlington Water service, already had plans for a service road, from which the drive-through concept emerged.
Mr Rance said: “Customers can buy the five-gallon bottles. This is where the lowest expense is; there’s no fees attached from distribution expenses; that’s most attractive to a great number of customers.”
He said some customers struggle to lift the full bottles, which weigh 40lbs, and they appreciate having the lifting done by staff at the drive-through.
Enhancements to the new service are on the way.
At the moment customers can make a payment by swiping their plastic card. The intention is to bring in chip and pin technology also.
And a canopy is on the way, possibly by the end of this month, to provide cover from the elements for customers and staff.
Motorcyclist killed after crashing into wall
Dame Jennifer backs Mary Prince Day
William Zuill brand buckles up for success
Charity helps to reintegrate women prisoners
DigiCert completes $45m purchase of QuoVadis
Solar-power system is biggest in Hamilton
Hola from a digital nomad in Panama
Minibus operator, 67, assaulted in fare row
Child sex offender costs $230,000 a year
Tech entrepreneur launches takeout order app
They still don’t get it
Phillip-Fairn says farewell to BTA
Giving back when the giving is good
Six police sergeants promoted to inspector
Out of this world
Take Our Poll
- "Your new year's resolutions for 2019"
- Quit smoking
- Quit drinking/drink in moderation
- Do not drink and drive
- Lose weight
- Stop procrastinating
- Drive with greater care
- Total Votes: 2607
- Poll Archive