Ten tips for a successful violence avoidance programme

1. Formulate and implement a valid and reliable pre-employment management system

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2. Develop a policy and have all employees sign it. Ensure organisational counsel has reviewed prior to implementation

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3. Outline the offender profile

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4. Thoroughly train all staff on violence avoidance skills and EAP involvement

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5. Instruct security to perform a threat analysis and install proper physical and electronic security systems

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6. Teach the “red flags” of detection

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7. Develop liaison with local law enforcement

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8. Train staff ‘how to' survive the incident

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9. Create a plan for critical incident stress management

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10. Implement and follow up with corporate action plan