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Telecoms companies work to repair networks

Making repairs: Bermuda’s telecommunication companies have reported progress in carrying out repairs to bring their networks back towards 100 per cent operation (File photo by Simon Dawson/Bloomberg)

Telecoms companies have reported that the majority of their networks are back in operation following Hurricane Nicole.

Eleven of Digicel Bermuda’s cell tower sites have been repaired, with only Sentinel Hill without service as of 4pm. That means 97 per cent of company’s network is in operation.

Meanwhile, CellOne reported it had 72 per cent of its cellular network in operation at 8am this morning, with technicians working to resolve remaining issues.

Digicel Bermuda & BTC said its engineers were on site at affected cell tower locations last night, following the all clear from the Emergency Measures Organisation, and worked late into the night to ensure as many customers as possible had service.

In a statement, the company said the network had proved resilient throughout the storm “with minimum disruption to customers, in large part thanks to the underground fibre network backbone that supports BTC and Digicel”.

BTC home internet systems are fully operational for customers who have had their power restored, according to the company.

Robin Seale, chief executive officer of Digicel Bermuda & BTC, said: “I could not be more proud of the Digicel & BTC teams working together to get normal services back to our customers. With over a hundred years of experience delivering communications for Bermuda the BTC team are experienced in the impact of heavy weather, know how to keep things running and in repairs.”

“We thank all of our customers for bearing with us while this was achieved and appreciate the feedback received from many who recognised our efforts to keep Bermuda connected.”

The Digicel store and the BTC stores in Hamilton are open for normal trading.

This morning, internet provider Logic reported island-wide outages as a result of power loss and downed lines, and dispatched crews to make repairs.

Frank Amaral, CEO of KeyTech, said: “We would like to reassure our customers that our field crews are working hard to ensure as fast a recovery as possible to our networks and we thank everyone for their continued patience.

“I am extremely relieved that no one was badly hurt during Hurricane Nicole. Bermuda, as ever, has reacted magnificently to the challenges posed by this large storm and everyone is playing a part in returning the Island to normality.”

Logic cable and internet customers can check for updates through the status.logic.bm webpage. CellOne customers are able to monitor updates at cellone.bm under the recent news section.

The CellOne and Logic payment centre, on Victoria Street, will be open on Saturday from 9.30am to 5pm.

TeleBermuda International’s administrative offices and customer care centre will reopen on Monday. Its 24-hour technical support centre is operating as normal.