A family who lost everything when their home burned down on Monday have been promised they will get the keys to a new house on Monday.

However, some people, including members of their own family said they were disgusted at what they saw as special treatment.

Housing Minister Ashfield DeVent said Chesley Foggo, 71, and his wife of 50 years, Thelma Foggo 73, will be able to move into the new property at the start of next week.

Living with the couple were grandchildren Khyjuan Landy, 29, Dejuan Landy, 22 and Kaywonda Landy 24, with her 18 month old son, Shia.

The daughter of the couple, Ann Williams, said the family was already counting their blessings and did not want to get their hopes up about getting a new home at Southside before it had been confirmed.

And she hit back at some members of the public who slammed the family for requesting clothing from the community.

She said the family was very hurt by what people said and that her mother never expected people to buy her clothes from Trimingham?s, but had only said that was her favourite clothes store.

?We were not asking for persons to go to stores,? she said. ?Those were the stores we frequented. We would accept anything.

?We?re very hurt that people thought that we wanted clothes from those stores,? she said. ?If they knew us they would know we are a very humble family and very appreciative of any assistance given to us.?

Mrs. Williams wanted to thank the entire Bermuda community and especially Government for the help.

She said she wished to thank Housing Minister Ashfield DeVent and St. David?s MP Suzann Roberts-Holzhowser for ?opening doors for us and getting things of importance done for us we didn?t think of doing?.

Yesterday, the family went to the Department of Immigration to pick up duplicate birth and marriage certificates.

?We just had to go to the Immigration Office and took a collection from the staff to give to us,? she said.

?We went to the Barn (charity) earlier and they opened it up to help ourselves to anything that could have been useful,? she said. ?We did get some clothes. It was really nice.?

However, even though the family had so little, they donated items given to them for which they had duplicates of back to the Barn.

?Lots of people donated stuff that we couldn?t use so we gave it back to the Barn,? she said.

But the Foggos were catching flak from even their own family for what a minority had perceived as special treatment.

Her cousin Gail Paynter said yesterday her own home had burned down but that it got little attention.

?When we lost everything ? no one came to help us,? Ms Paynter said.

She also suggested that Housing Minister Ashfield DeVent should resign because he tried to get the family a new house.

?We all have horror stories. It?s disgusting. who came to help us? What happened to the homes for the rest of us? What happened to the fire victims? It?s wrong,? she said.

?They should get clothes. I am against them getting new stuff. I do think they are getting special treatment.?