Sometimes it takes just one voice to make a difference. Passenger Janice Swainson's complaints about getting drenched on Bermuda Day at the Airport have caused US Airways to develop a clear policy. Umbrellas will now be handed to passengers who arrive in Bermuda in the rain.

Spokesperson for the airline Amy Kudwa was unable to say if passengers would get the umbrellas onboard or at the foot of the stairs on arrival. She also did not know how many umbrellas had been ordered, but she said after reading the article in the Wednesday edition of The Royal Gazette, the airline had placed "a large order".

The news came yesterday on the heels of a second complaint from the mother of a young child who was on the Bermuda Day flight from Philadelphia.

Raine Burgess said her five-month-old baby's stroller and car seat were left out on the tarmac and were completely soaked before she was allowed to recover it. Although Joyce Ming, the local manager for US Airways, refused to respond to questions on how passengers were handled in wet and rainy conditions Ms Kudwa a spokesperson for the airline operating from their corporate communications office overseas, yesterday admitted the airline had had no policy.

Asked what if anything the airline would do to appease aggrieved passengers, Ms Kudwa said: "We don't speak publicly about specific situations with our passengers." When prodded she admitted that passengers could contact the airline's consumer affairs division.

Ms Burgess was on the same flight as grandmother Janice Swainson from Philadelphia. Ms Swainson said that she, her six-month-old grandson and her mother, who is over 80, were not offered any umbrellas or protection from the downpour and were completely drenched by the time they entered the arrivals hall.

Ms Burgess said of the abandoned stroller and car seat: "By the time I got them I had to pour the water out of the baby seat."

Warning that the elderly could get hurt in the slippery conditions, she said: "It was a terrible experience. You would never have known it was raining. We had to get off the plane as if the weather was fine."

Airport general manager-designate Lester Nelson said it was up to the individual airlines to decide what help they gave to passengers in rainy conditions.