International Business Association, told us that one in three guests staying in Bermuda's resorts are business travellers.

There is no real line between those who choose Bermuda for business and those who choose Bermuda for a holiday. Often, of course, the two are combined.

Yet we hear constant complaints that many of Bermuda's hotels, large and small, do not serve the business traveller well. Some of the people at the top of international businesses operating in Bermuda complain about the facilities the hotels provide. Inevitably the complaints we get involves those hotel properties close to Hamilton. The basic complaint seems to be that Bermuda's resorts are still geared for holiday visitors and take little care of the needs of business people. Yet, the business traveller is now a very large part of our hotel business.

Many of the business people coming here are looking for well equipped top facilities. By their very nature they are in something of a hurry. They have important business to do, or they would not have flown to Bermuda, and they want to get on with it. That means that they want their needs met by hotels smoothly and promptly. They do not want to be hanging about asking for things to happen.

What kind of complaints do we get? Poor telephone service and poor telephone message services in the hotels is one.

A lack of well serviced and convenient fax machines is another. Business people need to keep in touch and to do it quickly.

No televisions in the rooms is a frequent complaint, especially no televisions with cable TV so that people can watch CNN. After all, it's 1995 and we would think that many holiday visitors would also appreciate cable TV.

A lack of "business centres'' where people can transact their business efficiently.

Breakfast, which is not served until 8 a.m., a time when many business people are well into their day. Beginning breakfast at 8 a.m. is fine for people on holiday but it is not early enough for those who are in a hurry.

Dinner, which is served at a time and in a style which suits holidaymakers but is often inconvenient for a person on a business schedule.

Poor room service or no room service -- even for rooms which cost top dollars.

The list is longer but the overall impression is that Bermuda's hotels still think of themselves as holiday spots and not as also serving the business traveller. That thinking needs to stop. The figures quoted by Mrs. Davis Johnson prove that.

It may well be that Bermuda needs a top hotel close to Hamilton which is geared to the business traveller. That could be included in any development of the Bermudiana site or it could be created out of one of the existing properties. Bermuda needs this kind of business travel to continue, our international business demands it, and we must wake up and provide the services.