shoes of British Airways' airport check-in personnel recently. At a reception hosted by the airline, travel agents were shown what goes on behind the scenes of BA's airport operations during a mock flight exercise. Pictured from left are BA customer service agent Mrs. Barbara Harrington, BA vice president for service delivery in the eastern US and Bermuda Mr. Jan Wildbergh, Meyer Agencies travel agent Mrs. Heather Henneburger, and BA customer service supervisor Mr. Eugene Bothello.