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Digicel CEO pledges to remain operational

Communications firm Digicel is adjusting its operations to cope with the threat of Covid-19.

Leslie Rans, the CEO of Digicel Bermuda, wrote the following letter to customers:

I'm writing to you on behalf of Digicel this morning with the heightened threat of Covid-19 to assure you that Digicel are taking this virus and the risks to our community extremely seriously.

We are monitoring the spread of the virus and learning more about potential impacts to Bermuda. We will make adjustments to our operations and to our support teams to act accordingly as and when necessary in response to the threat and impact of Covid-19.

We have clear objectives that guides us:

• keeping our customers and our employees safe;

• ensuring that our mission critical infrastructure and our network remain operational and keep you online and connected;

• Digicel has activated our internal crisis management teams across all our markets to share best practices and guidance.

We have increased the level and frequency of cleaning within our retail store and continue to provide hand sanitisers at all cash registers. Sanitising stations are placed at our office and retail store counters so that all employees can minimising any risks

Our teams have been reminded about hygiene and ensuring they are washing their hands, staying or working from home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk. Per CDC recommendations, we will ask employees who have travelled to such locations or have been exposed to others who have travelled to such locations to self-quarantine for 14 days.

A strict business travel policy for our employees is currently in place, and we have cancelled meetings with large gatherings, again to do what we can help to prevent the spread of the virus.

We recommend you monitor Bermuda Government updates and centres for disease controls/WHO for guidelines and recommendations on the steps we all can take to help prevent the spread of the virus.

Our retail stores are stocked with mobile devices and our prepaid distribution channels have sufficient top-ups if you need it. You can also save yourself a trip and pay your bill online via our website, top up online here, or via the “MyDigicel App” which you can learn more about here.

If you don't feel well, and cannot get into the retail store, we are ready to serve you through customer care (500-5000), social media, and via our website.

Now is also a good time to explore our other apps and prepare in case of a situation of self-quarantine:

• D'Music — Streaming Music Here

• Play Go — Home & Entertainment on the Go Here

If you have already ordered our fibre services, it's business as usual, and we will continue to deliver the services, and communicate any changes with you directly.

We will continue to closely monitor the situation and do all we can to protect you and our employees, and communicate with you if any further impacts to you or our business operations.

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Published March 14, 2020 at 2:59 pm (Updated March 14, 2020 at 2:59 pm)

Digicel CEO pledges to remain operational

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