Aircraft change to beef up CargoJet service
CargoJet, “Canada’s cargo airline“, has apologised for the rash of delays and service interruptions that has left Bermuda importers in the lurch on more than one occasion recently.
The company vowed to take steps to replace faulty jets used in its Bermuda run after mechanical issues led to several flight cancellations in recent weeks, sometimes without warning.
The company’s senior vice-president, International, Vito Cerone, wrote a letter from his Mississauga office yesterday apologising to Bermuda importers for the inconsistent service.
He wrote to “Valued Partners”: “We recently experienced an unusual amount of flight cancellations due to aircraft mechanical issues and winter storms in the US Northeast.
“We take full responsibility for the situation regarding the maintenance of the aircraft, and we sincerely apologise to all our customers and to those affected by these recent service disruptions.
“Please know that we take your concerns very seriously and we will make it right. We realise that Cargojet Airways is an important and integral contributor to your local economy, healthcare services and residents.
“For over 16 years, we have been servicing Bermuda and are proud of our track record of quality service and on time reliability.
“We value our partnership and because of this, we have taken steps to remedy the situation.
“Effective immediately, Cargojet Airways will be changing the aircraft that will operate this market to provide the consistent level of service and reliability that you, our partners, have come to expect from us.
“We thank you for your patience and support while we implement this change.”