Dear Sir,

It is appalling that online customers of Butterfield Bank should be put to such inconvenience and loss financially as experienced this week.

The fiasco, which demonstrated an utter lack of forethought on the bank’s part, could have been avoided had the bank properly advertised that the switch was forthcoming.

Butterfield dropped the ball; customers are paying for the slackness.

The Royal Gazette, and television and broadcast media ought to have been used to inform the public of the change to be implemented.

Shame on you, BNTB. How about an apology?

EDWARD I. KING

St George’s