Log In

Reset Password

Capital G card glitch resolved

The technical issue that prevented the use of Capital G debit cards at international ATMs has now been resolved, the bank says.

“Customers are now able to request and receive cash withdrawals without the system error that previously resulted in customer’s accounts being debited without their funds being dispensed,” Capital G chief banking officer Bob Wilson said.

“Although this issue was beyond our direct control, we have worked diligently with our vendor to secure and implement a solution.

We thank our customers for their patience as we worked to resolve this as quickly as possible. We are aware that some Capital G customers have already been impacted by this, and we will continue to work with those customers to resolve their disputes expeditiously.”

Customers who have been directly impacted are encouraged to contact the Capital G Call Centre on 441-296-6969 to begin the resolution process.

You must be Registered or to post comment or to vote.

Published June 06, 2013 at 3:30 pm (Updated June 06, 2013 at 3:29 pm)

Capital G card glitch resolved

What you
Need to
1. For a smooth experience with our commenting system we recommend that you use Internet Explorer 10 or higher, Firefox or Chrome Browsers. Additionally please clear both your browser's cache and cookies - How do I clear my cache and cookies?
2. Please respect the use of this community forum and its users.
3. Any poster that insults, threatens or verbally abuses another member, uses defamatory language, or deliberately disrupts discussions will be banned.
4. Users who violate the Terms of Service or any commenting rules will be banned.
5. Please stay on topic. "Trolling" to incite emotional responses and disrupt conversations will be deleted.
6. To understand further what is and isn't allowed and the actions we may take, please read our Terms of Service
7. To report breaches of the Terms of Service use the flag icon