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One’s fibre cable upgrading gathers pace

One Communications has rolled out almost 60 miles of superfast fibre-optic cabling since it started installing its FibreWire network last year.

The cabling now reaches about 1,400 homes.

It is part of a $20 million investment by the Bermudian-owned internet service provider to improve internet speeds and 4G LTE coverage.

“Almost 90 per cent of our shareholder base is Bermudian, which is just one aspect of our business that motivates us to ensure we continue to make improvements,” said Frank Amaral, chief executive officer of One Communications.

“The One team is determined to drive our company forward in order to offer more and better services.

“Bermuda deserves a world-class network and it is our every intention to provide exactly that, so we are proud to be producing a Bermudian-built infrastructure that achieves those objectives.”

It is expected that the island-wide launch of FibreWire services will be completed by early next year. The network is designed to increase internet speeds and bandwidth capacity during peak usage times.

“Replacing the current infrastructure including, if needed, wiring right into customers' homes, also means greater reliability and uptime for the customer,” said Mr Amaral.

The company has taken steps to ensure people are directly informed when work is going to happen in their neighbourhood through a series of notifications by e-mail and outbound calling campaigns.

“The FibreWire work is part of a wider package of improvements that the company is implementing — its 4G LTE mobile coverage of the entire Island will be complete later this year giving customers ultra-fast mobile data speeds similar to what they have already been enjoying in the City of Hamilton,” said Mr Amaral.

One Communications has pledged to radically overhaul its TV product as well as customer care, which is now available 24/7 for mobile, cable TV and internet subscribers.

“The complaints and general feedback from our customers are being heard and I believe that through this very substantial investment in both our products and customer care services we will address many of those concerns.

“Over the coming months, we will be announcing other initiatives that I am sure will further address any remaining issues that people have raised.

“These are going to be exciting times for One Communications and our customers will benefit greatly.”

Frank Amaral, CEO of One Communications

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Published February 08, 2017 at 11:58 am (Updated February 08, 2017 at 11:42 pm)

One’s fibre cable upgrading gathers pace

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