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Team bring innovation to managed IT services

Not every business needs or can afford a full-time IT expert as part of its team. However, on occasion such expertise is needed and often at short notice.

That's where newly formed Gnosis can step in. The Bermudian-based company provides managed IT services through its on-island team.

It is differentiating itself from the competition by adding touches such as the flexibility of rollover hours, so that a business with unused hours on its IT managed service agreement can roll them over from month to month.

That's an example of the “building the right solutions for our clients” approach adopted by Gnosis, said Neil Lupsic, chief executive officer.

Gnosis is pronounced with a silent “G” and is a Greek word for knowledge, which reflects the company's call that “knowledge is power”.

With offices on Front Street, it provides IT services and solutions through its on-island team. Among its services and areas of expertise are IT managed services, networking, compliance, cybersecurity, virtualisation, and migration to the Cloud.

Mr Lupsic has an extensive background in IT and telecommunications. He is a former chief technology officer at Digicel Bermuda. He worked on the building of 2G, 3G, 4G-LTE and fibre to the home, as well as services used at the 2017 America's Cup in Bermuda. After that, he looked for new challenges and that led to the formation of Gnosis.

“We thought the market was a little static in how IT services were provided,” he said.

The team includes Corey Brunton, chief operating officer, and Glenn Malcolm as senior systems engineer.

Mr Lupsic said that with continuing advancements and changes in areas such as cybersecurity, Cloud, and compliance, there is a need for businesses to have a trusted partner in the IT field for guidance and direction. He said Gnosis provides an on-island solution to “combat the increasing trend of moving IT service abroad”.

It is sometimes hard for a company to warrant spending money on having a full-time IT expert on staff, he said, but by choosing an on-island consultancy company that has that experience “it saves a lot of money in the long run”.

He added: “We're driving to have experienced engineers on-island at the right price point to save businesses going overseas.

“We pride ourselves on being proactive rather than reactive. Our approach is more where we are monitoring the environment all the time and we are proactively maintaining it.”

It offers flexibility with managed service agreements that allow unused hours to be rolled over from month to month.

“We appreciate that IT demands differ from month to month, and we allow our clients to migrate their monthly support hours from month to month,” Mr Lupsic said. He explained it is similar to the approach “that revolutionised the telecoms space with rollover data for mobiles”.

Managed service agreements also mean a client can allocate budgets in advance.

“The other thing that differentiates us is that we know Bermuda. We know all the nuances between how everyone connects to each other, and we can develop solutions that suit our clients.”

Gnosis is owned by Steven Petty, who is its president. He retired from Butterfield & Vallis last month after more than 30 years. With a keen interest in technology and how it is applied in the business world, he is keen to build Gnosis into a full-service IT consultancy for clients big and small.

He said: “We are not just looking at reinsurance and cyber. We will be working with a diverse range of clients in Bermuda, who have very different needs and require IT help and consultation but may not need someone [in that capacity] full-time.”

Mr Lupsic said: “Some small entities may only need an IT person for five hours a month — it does not make sense to have an on-site person doing that work.

“We have the ability to work with clients and offer flexible contracts which guarantee that, for example, the patching is being done, and we are delivering an IT road map for them which we consistently manage as part of that contract.”

Gnosis started in December.

Mr Lupsic said: “We're building something really special on the ground in Bermuda and we've enjoyed tackling the challenges we faced in our first few months of our startup journey. We've been able to establish frameworks and our clients are happy with how we are performing.”

He is excited to offer quality and cost effective solutions to clients, and also by the growth of fintech, cybersecurity and compliance requirements. In addition, he is enthusiastic about bringing new technology to the Bermuda market and using automation to assist in managing IT infrastructure.

As the company grows it intends to bring in and develop young Bermudians in the technology sector. The Gnosis team this month volunteered its services to assist the Technology Leadership Forum.

To find out more about Gnosis, visit the website at www.gnosis.bm

Providing expertise: Gnosis is a new IT services and solutions business. The team is Glenn Malcolm, left, Corey Brunton, Steven Petty and Neil Lupsic (Photograph by Blaire Simmons)

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Published August 16, 2019 at 9:00 am (Updated August 16, 2019 at 1:06 am)

Team bring innovation to managed IT services

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