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Outage hits One Communications customers

Some customers of One Communications Ltd, including Rubis Energy and Bermuda Gas, experienced problems due to a service outage on Tuesday and yesterday.

A pole fire was said to be the root of the problem, with technical crews sent out throughout Tuesday night and yesterday to restore service.

In an update at about 4pm yesterday, One Communications said service had been restored to 95 per cent of the affected customers.

The outage affected internet, TV and home phone services of customers in St George's and parts of Hamilton Parish.

Rubis Energy and Bermuda Gas earlier said they were unable to communicate using landlines as a result of the outage. The companies said customers can use emergency numbers to reach them, but not leave voicemails as that system has proved to be unreliable during the interruption.

One Communications posted regular updates about progress to fix the outage on its Facebook page.

Asked about the pole fire, Belco confirmed there was an incident in Hamilton Parish that took place between Fractious Street and Coney Island on Tuesday.

“While a full investigation has not yet been completed, an initial assessment has confirmed that a street light wire came into contact with a Cablevision wire and the contact caused the wires to ignite. Belco responded immediately and addressed the incident.”

UPDATE: This story has been updated with One Commuications' revised estimated service restoration timing and a comment from Belco.

Emergency numbers for Rubis bulk fuels and lubricants orders are 505-7025, 505-7016 and 504-7026. Bermuda Gas propane orders and service emergency numbers are 325-1812, 325-1838 and 325-1821. One Communications Facebook page is https://www.facebook.com/onecommbda/

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Published March 05, 2020 at 8:00 am (Updated March 05, 2020 at 8:23 am)

Outage hits One Communications customers

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