CG’s health business goes paperless
CG’s medical insurance business will be paperless, starting Monday, the company said.
The purpose is to strengthen communications and support for its medical clients, from group health members and providers to individually insured clients.
Next week, client access to medical information will be through the CG insurance member web portal at https://health.cgcoralisle.com/cmi/member/invitation/.
Clients will no longer receive their explanation of benefits through the postal system.
“There are multiple and overlapping reasons for taking this step to full-on electronic communications,” said Beth Frazier, CG’s chief operating officer for health.
“First and foremost, it’s about making things more convenient for our clients. They will have secure, 24/7 access to their medical information while the change will strengthen business efficiencies to streamline and facilitate our communications with them.”
Clients can use the member web portal to view their claims history, claims-in-process, schedule of benefits, requests for information and their active plans.
CG certificate numbers will be required for access.
The company said the move to paperless communications underlines its continuing commitment to environmentally and socially responsible practices.
“We want to do our part in ways big and small to achieve greener, more sustainable practices; to reduce our carbon footprint and, simply, to contribute to a better world," Ms Frazier said.
“It is about taking steps that benefit our clients, our employees and the community.”
CG Insurance is also merging its health and property, and their casualty online portals to provide clients with a consistent, convenient one-stop digital experience.
This means that clients with medical and p&c insurance will be able
to access both through the CG member web portal.
CG Insurance is a member of the Coralisle Group of Companies.