Bermuda Motors operations manager Damon Haywood and warranty administrator Sharee Williams took part in an intensive Toyota warranty training seminar.

The programme, held in Miami, Florida, was designed to strengthen participants’ knowledge of Toyota warranty administration procedures and technical reporting standards, ensuring the highest level of customer service and operational excellence.

Mr Haywood and Ms Williams took part in hands-on sessions in warranty-claim preparation and the completion of Toyota warranty claim forms.

Training also focused on improving warranty administration efficiency using Toyota's e-learning platform and best practices.

The course also covered key aspects of Toyota’s field technical report process and reporting early detection early resolution activities.

Bermuda Motors said: “The knowledge and skills acquired by Damon and Sharee will enhance the company’s warranty administration processes, improve reporting accuracy, and further strengthen technical support capabilities.”