Passages. This past week we lost a great lady. One of the owners of Black Horse; the restaurant so well known for its local cuisine and hospitality towards our visitors. She and her husband established an institution in our island and they accomplished this by serving great food at reasonable prices with great service. Consistent over the years and always reliable, they set a wonderful example for other entrepreneurs to be successful. If you are in business you can learn a lot from long-term businesses such as these. They found the real secret — do something extremely well and treat your customers with care and kindness. It is really just the application of the golden rule — treat everyone the way you want to be treated!“Customer service doesn’t come from a manual, it comes from the heart. When you’re taking care of the customer, you can never do too much. And there is NO wrong way — if it comes from the heart”. — Debbie (‘Mrs’) FieldsFor more information, visit the SBA website at www.smallbusinessadvisors.com, call 295-7832 or e-mail dhhills@ibl.bm. You can view past boosters at http://www.smallbusinessadvisors.com/boosters/index.htmIf you wish to see articles on small business visit the FLIPBOARD App on your Smartphone look for the magazines — Bermuda Business Coach and if you have or know a person with diabetes also visit My Diabetes Life. Thanks.