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Ignition scores high in customer satisfaction survey

The Ignition Group of Technology Companies received top marks in its latest Customer Satisfaction Survey.

Ignition said they received an excellent overall satisfaction rating of 86 percent on their recent customer satisfaction survey.

The survey was conducted as part of Ignition's ongoing efforts to deliver value and satisfaction to their clients, Ignition said.

The survey focused on all customers who recently used Ignition's helpdesk and on-site services and solutions, and it presented clients with the opportunity to rate all service lines individually.

According to the results, the service received from Ignition's on-site support staff was rated with 95.5 percent overall satisfaction, followed closely by helpdesk personnel who received a 93.1% overall satisfaction rating.

Graham Pearson, CEO of the Ignition Group said: “We strive to provide our clients with outstanding service that can be counted on at all hours.

“These scores reflect the dedication and loyalty of our staff and prove that they understand the true meaning of customer service — because they live and breathe it each day. We commend them for their hard work.”

In addition to rating the different services, customers were also provided the opportunity to make suggestions.

Mr Pearson added: “We thank all of our clients who took the time to participate in the survey.

“Client recommendations are extremely important to us and serious consideration is given to all suggestions, as they enable us to continue to exceed our customer expectations and effectively manage our growth. We will continue to use the survey as a tool to measure our development and to expand our offerings in line with the needs of our clients.”

Ignition CEO Graham Pearson.

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Published September 25, 2013 at 9:00 am (Updated September 24, 2013 at 7:23 pm)

Ignition scores high in customer satisfaction survey

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