Digicel Network restoration surpasses 90 percent capacity

60 hours after Gonzalo services resume for the majority of customers

Digicel is pleased to announce the considerable amount of progress made today with coverage up and beyond 90 per cent and data services improved for the majority of its customers. At close of business today, the company saw several sites back online in parishes including but not limited to Hamilton, Southampton, Somerset, Paget and St. George’s.

Alistair Beak, CEO of Digicel Bermuda says: “After focusing on the eastern end of Bermuda yesterday our attention shifted to the West today where customers there should have noticed a big difference in the areas mentioned. Undoubtedly the speed of network repairs was greatly accelerated given the additional riggers and engineers who landed yesterday afternoon and were immediately deployed to assist. At this rate, we expect to return to 100 per cent by the end of week as planned.

“Today’s biggest achievement was the complete rebuild of a site in Southampton, which was destroyed beyond repair after being battered by both Tropical Storm Fay and Hurricane Gonzalo. Another highlight that customers will have noticed is increased data speeds across the island as a result of repairs made to key transmission links.”

Although Digicel’s home internet service was unaffected by the storms, the company understands that local loop providers have not fully recovered making it difficult for many of its customers to access the internet at home.

Mr. Beak adds: “We’d like to remind Digicel’s mobile customers of the ability to tether their data plan for use as a Wi-Fi- hot spot, which simply means you can connect a tablet or laptop to your smartphone’s data plan and get internet access via Wi-Fi on any device anywhere. We’ve posted details and a couple of YouTube links to the Digicel In Bermuda Facebook page as well as Twitter via @DigicelBermuda with instructions on how to set up Android and iPhone smartphones in this way.

“Digicel is most appreciative of the positive feedback received during the network restoration period and are grateful for those customers who are requesting address of specific locations across the island which are currently experiencing intermittent service. We certainly appreciate the patience received thus far and are working diligently with all of our customers in mind. Please note that local Customer Care continues via 500-5000,” ends Alistair Beak.