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Doubts over future of Apple service

Service change: Applied Computer Technologies, based in Hamilton, is no longer carrying out warranty and repair work under the Apple Service Depot programme

The company that carried out warranty and general repairs on Apple products in Bermuda under the Apple Service Depot programme, has said it is no longer doing so.

Apple Service Depot is a central facility where repair work is carried out on Apple products, but not directly by Apple.

In a statement, Hamilton-based Applied Computer Technologies, said: “We would like to inform customers and the broader Bermuda marketplace that effective immediately ACT will no longer be able to accept new requests for Apple products that require warranty or general repair activities.”

The company said it had been acting as the service depot for Apple products on behalf of The Complete Office and iClick, its sister company, on Reid Street.

The Complete Office was merged with P-Tech, part of the Phoenix Stores group, in March 2016. iClick, an authorised Apple reseller, was included in the transaction and continued to operate from its location a short distance from the P-Tech store.

In its statement, ACT, which does not sell Apple products, said: “After the sale of The Complete Office and iClick to P-Tech, ACT agreed to continue supporting Apple products for a period of time.

“It was ACT’s understanding that as part of The Complete Office/iClick sale the Apple Service Depot would be transitioned to either P-Tech or another local vendor.

“Unfortunately, this process has been completely outside of ACT’s control and therefore at this time ACT can’t confirm that any other local vendor has been authorised to take over the Apple Service Depot.”

The company apologised for any inconvenience the change may cause in the future.

The Royal Gazette has asked Apple if there is currently an authorised Apple Service Depot in Bermuda, and was awaiting a response at press time.

However, Tim Smith, chief executive officer of AF Smith, an Apple authorised reseller based in Tumkins Lane, said: “We have been assured by Apple that they are working on an ACT replacement being appointed very soon.”