A woman has written to the Public Transportation Board (PTB) looking for an explanation and an apology after claiming that her elderly and disabled father was left stranded by "outrageous" bus workers.

Walia Ming said her father was shoddily treated when he turned up at the Hamilton bus terminal looking for a ride home after losing his wallet earlier that day.

She said her father explained to the bus driver on the number one route vehicle that he had lost his wallet and bus pass, and also had no cash for the fare home.

But she said his request was flatly denied. Ms Ming said: "Another bus driver, having more compassion, was willing to take my father on the bus, however, the supervisor intervened and did not allow my father access to the bus. My father is lame and was in excruciating pain and merely wanted to get home.

"I am outraged at this lack of compassion and human understanding. To deny one access under the circumstances cited is outrageous, ridiculous and borders on evil."

Ms Ming said she fully understood that policies and procedures were in place, but argued that every situation should be treated on its own merits.

She added: "It amounts to a blatant display of abject and sick wielding of power and control by (the) supervisor".

Ms Ming, who lives in Flatts, said she had written to the PTB to register her complaint about the incident at the end of August, but did not expect to be acknowledged.

However, yesterday the PTB said it was aware of the complaint, but could not comment on it until director Dan Simmons returned to the Island tomorrow. Transport Permanent Secretary Marc Telemaque assured Ms Ming that her complaint would be given the fullest consideration.

"Complaints, in the ordinary course, are made to the director of the PTB, who has in place a proper mechanism for dealing with them," said Mr. Telemaque.

"I'm certain that this complaint will be dealt with in no different a fashion. It will receive the requisite attention, and it's important to remember that for every complaint, there are two sides to every story.

"To do justice to both parties, it's important that we are able to canvass all avenues."

But Ms Ming said she felt nothing would be done about her complaint.She said: "The public transportation system needs not just a revamping of vehicles, but a major revamping of supervisors, drivers and those in high places.

"Pick the bones out of this one, science has proven that all decay starts from the top."