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Logic staff praised by CEO

Logic CEO Frank Amaral has praised his staff who have restored internet and cable services since Hurricane Nicole — although there remains ‘a small number of customers” who are still not connected.

But it could be, said Mr Amaral, that those without service have “intentionally disconnected their service or have not been at home when field service technicians have attempted to speak with them.”

“I would encourage those people to call us on 292-5544 or 296-9600,” he added.

Thanking customers for their patience, Mr Amaral lauded his staff who had worked “all hours of the day and night” to get people back online.

“To our customers, we thank you for understanding and your patience was greatly appreciated.

“I'm proud of our team for being able to pull together and dedicate endless hours to recover services for our customers. I'd like to thank our staff for their commitment to the public, at all hours of the day and night.”

While power was the main component needed to reinstate service, Mr Amaral said there were other significant challenges such as downed lines, downed trees and other debris preventing access to areas requiring repairs.

“Processes for simplifying communication to the public and support during irregular business hours are being reviewed”, said Mr Amaral.

“Feedback from our customers has been collected and will be taken into consideration as we work towards implementing future best practices.”

Frank Amaral, CEO of KeyTech, the parent company of Logic

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Published October 24, 2016 at 4:58 pm (Updated October 24, 2016 at 4:58 pm)

Logic staff praised by CEO

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