Log In

Reset Password

Logic staff praised by CEO

Logic CEO Frank Amaral has praised his staff who have restored internet and cable services since Hurricane Nicole — although there remains ‘a small number of customers” who are still not connected.

But it could be, said Mr Amaral, that those without service have “intentionally disconnected their service or have not been at home when field service technicians have attempted to speak with them.”

“I would encourage those people to call us on 292-5544 or 296-9600,” he added.

Thanking customers for their patience, Mr Amaral lauded his staff who had worked “all hours of the day and night” to get people back online.

“To our customers, we thank you for understanding and your patience was greatly appreciated.

“I'm proud of our team for being able to pull together and dedicate endless hours to recover services for our customers. I'd like to thank our staff for their commitment to the public, at all hours of the day and night.”

While power was the main component needed to reinstate service, Mr Amaral said there were other significant challenges such as downed lines, downed trees and other debris preventing access to areas requiring repairs.

“Processes for simplifying communication to the public and support during irregular business hours are being reviewed”, said Mr Amaral.

“Feedback from our customers has been collected and will be taken into consideration as we work towards implementing future best practices.”

Frank Amaral, CEO of KeyTech, the parent company of Logic

You must be Registered or to post comment or to vote.

Published October 24, 2016 at 4:58 pm (Updated October 24, 2016 at 4:58 pm)

Logic staff praised by CEO

What you
Need to
1. For a smooth experience with our commenting system we recommend that you use Internet Explorer 10 or higher, Firefox or Chrome Browsers. Additionally please clear both your browser's cache and cookies - How do I clear my cache and cookies?
2. Please respect the use of this community forum and its users.
3. Any poster that insults, threatens or verbally abuses another member, uses defamatory language, or deliberately disrupts discussions will be banned.
4. Users who violate the Terms of Service or any commenting rules will be banned.
5. Please stay on topic. "Trolling" to incite emotional responses and disrupt conversations will be deleted.
6. To understand further what is and isn't allowed and the actions we may take, please read our Terms of Service
7. To report breaches of the Terms of Service use the flag icon