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James River modernises systems with Guidewire

Bermuda-based James River Group has selected Guidewire InsuranceSuite for its core platform modernisation programme.

The announcement was made jointly by James River and California-headquartered Guidewire Software Inc.

Tom Peach, James River Group senior vice-president and chief information officer, said: “By leveraging the Guidewire platform, we are able to streamline and simplify processes, enable digital workflows internally and with business partners, and provide valuable insights into our business.”

Frank O’Dowd, chief sales officer at Guidewire Software, said: “We are pleased to welcome James River to the Guidewire customer community.

“We look forward to helping the company leverage Guidewire to continue its aspiration to be a great underwriting organisation and provide responsive, creative insurance solutions to its clients.”

James River Group selected InsuranceSuite as its new system for policy administration, underwriting, claims, billing, client data and rating management, as well as to offer a seamless, omnichannel digital experience to its policyholders, agents and vendors, the companies said.

James River will be implementing InsuranceSuite at the same time for its excess and surplus line and specialty admitted segments.

The Bermuda-based company also selected DataHub and InfoCenter as its enterprise-wide data management and business intelligence systems. The company also selected SmartCOMM from Smart Communications for customer communications management.

Guidewire is a reseller of Smart Communications, a Guidewire PartnerConnect Solution member, the companies said.

Thomas E Peach, senior vice-president and chief information officer of James River (Photograph supplied)

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Published October 11, 2021 at 3:20 pm (Updated October 11, 2021 at 3:58 pm)

James River modernises systems with Guidewire

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