Aspen agrees outsourcing deal with DWF
DWF, the global provider of integrated legal and business services, has agreed a global claims management outsourcing contract with Bermudian-based re/insurer Aspen.
The agreement will see Aspen and DWF create a strategic partnership focused on portfolio management via an end-to-end claim and litigation-servicing model that is enabled by DWF’s team of global and multi-class technical claims specialists and data first solutions and processes, the Manchester, UK-headquartered company said.
DWF said it was appointed after a selection process and proof-of-concept phase lasting more than six months, with teams in the US and Britain collaborating with Aspen to support a differentiating servicing model that supports Aspen’s growth and is set to deliver good client and customer outcomes, via:
• An integrated servicing and litigation management service that connects the complementary structure, specialists and operations of both Aspen and DWF
• Aligned brand, values and culture that supports the integration of the two companies and the claims service management vision and proposition
• Collaborative solutions to overcome shared challenges and opportunities regarding digital and data enablers, talent and skill development, and mentoring and education
Paul Cowen, head of claims management and adjusting at DWF, said: "We're delighted to be working with Aspen to help them manage a proportion of their claims across a number of business classes.
“The selection of DWF as a partner is a testament to the work of our global claims experts, the breadth of our expertise across multiple lines of business and our global footprint.
“We operate as a seamless global team on a single global platform, which offers Aspen additional value, flexibility and depth in alignment with their operating model and growth plans."
Lee Elliston, COO of group claims at Aspen, said: "In DWF, we are pleased to have selected a claims management partner that shares our vision and values to deliver service quality and operational excellence, to advance our claims proposition for our clients through portfolio management, technical talent and skills, and integrated digital solutions.”
DWF said they have initiated plans with Aspen to fully integrate the claims teams and respective operating systems to deliver a seamless and consistent service to its partners and clients.