Communication was in order
April 12, 2013
I refer to the article headlined Cablevision outage affects Digicel internet customers that appeared in the Business section of last Fridays The Royal Gazette. While I note that construction equipment was the cause, there was an outage of four hours. People calling in to Cablevision would have got a voicemail saying there was no one at extension XYZ and the Transact Helpdesk just played Muzak with no message at all! As a result, myself and Im sure other customers had to be content with tinkering with the connection as they had no idea what was going on. Cablevision could have left a voicemail, or a message on Cable TV indicating the estimated time the problem would have been fixed; and the same company will charge you 200 percent interest, $5 late fee, on a balance of $2.50 outstanding. Please, Cablevision and Digicel, communicate with your customers. Has anyone done a survey on the best combination of ISPs?
ASKING FOR BETTER SERVICE
Terceiras take over two more gas stations
What is Information Commissioner’s role?
Accused ‘refused Police breath test’
Fresh calls for Southlands park protection
Plea for help for teen with cerebral palsy
Man admits urinating on a car
Ensure dog walkers know pet laws, says owner
Island’s charms touted by Air Canada
Tributes to Island’s ‘First Lady of Limbo’
Bermuda treated like a stepchild, says Bean
I was protecting lives, Baron tells court
Government forces ‘Ag Show’ cancellation
‘No respect’ for disabled parking
Couple to visit 110 hotels in 35 countries
Lawsuit: Brown found negligent
Today’s school, regular bus cancellations
Take Our Poll
- Which of the following best describes your opinion on how Senior Civil Servant job positions should be granted?
- Senior civil servants should be appointed on a temporary contract renewable basis.
- Senior civil servants should continue to be appointed on a permanent basis
- Don't Know
- Total Votes: 2155
- Poll Archive