Communication was in order

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April 12, 2013

Dear Sir,

I refer to the article headlined ‘Cablevision outage affects Digicel internet customers’ that appeared in the Business section of last Friday’s The Royal Gazette. While I note that construction equipment was the cause, there was an outage of four hours. People calling in to Cablevision would have got a voicemail saying there was no one at extension XYZ and the Transact Helpdesk just played Muzak with no message at all! As a result, myself and I’m sure other customers had to be content with tinkering with the connection as they had no idea what was going on. Cablevision could have left a voicemail, or a message on Cable TV indicating the estimated time the problem would have been fixed; and the same company will charge you 200 percent interest, $5 late fee, on a balance of $2.50 outstanding. Please, Cablevision and Digicel, communicate with your customers. Has anyone done a survey on the best combination of ISPs?

ASKING FOR BETTER SERVICE

Paget

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Published Apr 15, 2013 at 8:56 am (Updated Apr 15, 2013 at 8:56 am)

Communication was in order

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