BTA new application process

  • Staff at the Newstead Belmont Hills Golf Resort and Spa, which has earned National Service Standard certification (Photograph provided)

    Staff at the Newstead Belmont Hills Golf Resort and Spa, which has earned National Service Standard certification (Photograph provided)


The Bermuda Tourism Authority has launched a new application process for businesses to receive National Service Standards certification.

The BTA said 16 businesses have already received certification, which grants benefits including promotion on BTA social media and visitor publications like Destination Bermuda.

Karla Lacey, BTA COO, said: “Raising the bar on service sets Bermuda apart from its competitors.

“It’s critically important in the visitor satisfaction equation.”

She added: “Ultimately, certification of National Service Standards is designed to lead to an increase in business not only because of the heightened marketing exposure but because customers will share positive reviews online about their experience if service expectations are met. “Online reviews are the new word of mouth and positive reviews help businesses to grow — particularly in the travel space.”

The BTA has also launched a new social media video series in which businesses share their stories about the certification process.

In the first video, Russ Ford Sr of Bermuda Transit Services said he “100 per cent recommends” National Service Standards certification to other business owners.

The National Service Standards application process will be open from September 7 to 28. Interested businesses can submit an application and get more information at service.bm.

You must be registered or signed-in to post comment or to vote.

Published Sep 7, 2018 at 5:56 pm (Updated Sep 7, 2018 at 5:56 pm)

BTA new application process

What you
Need to
Know
1. For a smooth experience with our commenting system we recommend that you use Internet Explorer 10 or higher, Firefox or Chrome Browsers. Additionally please clear both your browser's cache and cookies - How do I clear my cache and cookies?
2. Please respect the use of this community forum and its users.
3. Any poster that insults, threatens or verbally abuses another member, uses defamatory language, or deliberately disrupts discussions will be banned.
4. Users who violate the Terms of Service or any commenting rules will be banned.
5. Please stay on topic. "Trolling" to incite emotional responses and disrupt conversations will be deleted.
6. To understand further what is and isn't allowed and the actions we may take, please read our Terms of Service
7. To report breaches of the Terms of Service use the flag icon

  • Take Our Poll

    • "What are your views on anonymous online commenting (trolling)?"
    • Helpful to our democracy and needs to continue
    • 25%
    • Hurtful to our democracy and needs to end
    • 59%
    • Limits the number of people willing to give public service
    • 10%
    • An important tool for political parties
    • 6%
    • Total Votes: 4508
    • Poll Archive

    Today's Obituaries

    eMoo Posts