Bermuda CableVision has announced the promotion of Alan Smith as Operations Manager. He is succeeded by Rollin Nathan, who joined the company in February 2003 and has been appointed customer solutions manager.

In his new position, Mr. Smith is responsible for overseeing customer care, dispatch, human resources and other tasks relating to the day-to-day operations of CableVision. He reports directly to Jeremy Elmas, general manager.

Yesterday Mr. Elmas said: "Alan Smith and Rollin Nathan will play important roles as we continue working to improve our service across the board at CableVision. As we evolve into a new, high-tech and highly customer-focused organisation, we need to continue innovating at all levels of the company.

"Since joining CableVision, Alan has made a major contribution to our organisation, having played a key role in some very important stages of our recent history, including helping customers through the upgrade of our cable system and spearheading the development of our new Customer Service Standards last year. He has also implemented a number of new procedures for dealing more effectively with customer service issues, and as a result we have seen customer complaints decline considerably.

In his new position, Alan has several key departments now reporting to him. He is being extremely well-assisted with the recent arrival of Rollin Nathan, his successor, an outstanding customer care professional who is already making a very positive impact in the critical area of customer service. I congratulate both of them on their new appointments."

Mr. Smith said: "Rollin Nathan brings many years of experience in customer service and sales to his position. We especially appreciate the fresh new insight he is bringing us with his view from the outside. He is already taking very well to his new position and we're delighted that he is part of the team."

Alan Smith joined CableVision in November 2001, when the position of customer solutions manager was created. His mission was to bring qualitative and process-driven improvements to CableVision's customer service operations. Mr. Smith comes from a background in customer solutions management, having previously held similar positions at HWP. Group from 1997 to 2001, at Holmes William's and Purvey from 1992-1994 and as a Manager at Bermuda Motors from 1986-1992. A Bermuda resident for 27 years, Mr. Smith has also owned and operated two businesses. He holds City and Guild certificates as a motor vehicle technician as well as product certificates from BASF and testing certification from the Ministry of Transport. He has also completed Sewell's development training in team building, and more recently received cable installation certification from NCTI (National Cable Television Institute)

Mr. Nathan is from Pembroke. The position of customer solutions is one that cuts across all functional areas of the company, allowing the manager to implement solutions that are both innovative and capable of being quickly implemented. Mr. Nathan reports to Mr. Smith, Operations Manager. Among those areas for which he is responsible are: dispatch, work assignments, trouble calls and interfacing with customers.In addition to these responsibilities, Mr. Nathan also oversees the warehouse department, as well as inventory and CableVision's fleet of vehicles.

Mr. Nathan joined CableVision from World Distributors, Pembroke, where he was employed as sales manager from 2000-2002. From 1991 - 1998, he was a customer service representative with Butterfield & Vallis. He attended Bermuda College where he earned certification in general hotel catering. He is also a graduate of West Indies College Academy, Jamaica.

Endurance Specialty Holdings (Holdings) (ENH) has announced that Thomas Bell has been appointed President of its Bermuda operating subsidiary, Endurance Specialty Insurance Ltd. (Endurance Specialty).

Mr. Bell, who joined Endurance Specialty in December 2001 as Executive Vice President of Reinsurance Operations, will now be responsible for Endurance Specialty's Insurance and Reinsurance Business Units and its operational and strategic initiatives.

"We welcome Tom to his new position," said Ken LeStrange, CEO of Endurance Holdings. "Since our incorporation, Tom has been responsible for the build- out of Endurance's Treaty Reinsurance operations and portfolio of business, along with contributing to the expansion of the analytics, operational efficiencies and technical focus that define us. We look forward to his expanded role in shaping the Bermuda company."

Mr. Bell has 30 years of insurance and reinsurance underwriting, marketing and management experience. Prior to joining Endurance, Mr. Bell spent 21 years at American Re-Insurance Company, where he was most recently Senior Vice President responsible for the Regional Middle Markets Marketing Group. During his tenure there, he also held various posts ranging from Property, Casualty and Ocean Marine Treaty and Facultative Underwriter to SVP-Eastern Region Manager with responsibilities for the Facultative offices and Treaty operations in the territory.

Earlier, he has served with North American Reinsurance Company as a Property Treaty Underwriter and with the Hartford Insurance Company in various underwriting capacities. Mr. Bell received a BBA in 1977 from St. John's University's Peter J. Tobin College of Business, School of Risk Management and has completed the Insurance Executive Development Program and the Advanced Executive Education Program at the Wharton School of the University of Pennsylvania.

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