Thanks, CableVision

September 14, 2004

Dear Sir,

When my cable went down on Saturday, September 4, I thought of all the horror stories I had heard about how long it would take to get up and running again.

On Tuesday, the day after Labour Day, I called first thing in the morning and had a real person on the line after two rings and explained the situation. She was very polite and said she would book a repair crew the following Tuesday in the morning. Lo and behold at 9.30 a.m. up pulls the cable truck with Andrew Green and Garfield Burtan who immediately set about looking for the problem.

They quickly replaced the line from the pole as well as a line to one of the televisions and had me looking at clear pictures within an hour and a half, even the local channels were clear for the first time.

So Kudos to these two young men and CableVision for doing such a great job, thank you.

D.G. MCCANN

Southampton

More praise for cable ...

This was sent to Jeremy Elmas, general manager of Bermuda CableVision, and copied to The Royal Gazette

September 15, 2004

Dear Sir,

Too often we complain but I am writing to commend your staff. Due to work on our utility poles by another company we lost some of our channels and the others were unwatchable as they were "snowy".

An appointment was made for your staff to come to the house and they were there on the afternoon as planned but we missed them (our fault). They returned the next working day, after 5 p.m. to see if they could find us at home. They spent a couple of hours replacing cable and testing, telling us that they did not plan to leave until they had found the problem. They eventually traced the problem but were unable to fix it as it involved the lines on one of the poles and a line crew was needed.

I visited your office on Laffan Street on several occasions to check on the progress of the repairs and your staff was unfailingly courteous, cheerful and helpful.

Yesterday afternoon the linesman arrived and spent several hours checking every pole in the neighbourhood. At 7 p.m. somebody from CableVision called to ask me to check the reception. The reception is better than I ever remember it!

Unfortunately I do not have the names of the staff members involved so I will just say - thank you Cablevision

S. BROWNE

Pembroke

... but not for WOW!

September 15, 2004

Dear Sir,

I'm writing to voice my complaints against WoW or World on Wireless. My complaints fall on deaf ears there so perhaps it will help to go to the papers.

I have had WoW since it first came into service, and I have had everything they promised or advertised. Their channels do not work when it rains ? understandable (but not acceptable) I suppose, but can anyone tell me why randomly channels do not work?

For example, tonight, a clear night, there are so many channels not working or glitching that I can't be bothered to count. It seems each week another channel goes down. City TV hasn't worked in over a month. Two days ago CBC stopped airing. WoW's NFL Sunday ticket also didn't have sound ? I didn't pay an extra $200 to only see the game. Beyond my frustration with channels not working I'm upset that they are advertising falsely. They say we get Much Music. We don't, we get MTV. We do not get DIY either. We also don't get a reliable HBO feed.

I keep paying my bill each month for advertised channels that I don't get. If they were a responsible, customer driven company, customers would receive credits each month when service is not properly fulfilled. WoW is no longer in its infancy, it is time they grow up.

LESS THAN WOWED

Warwick