TCD digitises seven applications in modernisation push
Seven applications provided through the Transport Control Department have been digitised in its effort to modernise services.
Owen Darrell, the Minister of Tourism, Transport, Culture and Sport, said that some of those included the commercial vehicle permit to transport goods.
He told the House of Assembly today that the CVP and other applications were digitised between March 31 and October 30.
Mr Darrell added: “Ironically, it is said the number seven represents completeness and it would have been great if TCD only had seven manual applications.
“However, this represents continuous progress in TCD’s digitisation arena and is a demonstration of a significant shift towards reducing red tape and enhancing the efficiency of our services to the people of Bermuda.”
The goal to digitise TCD’s manual process was first outlined in the 2024 Throne Speech with the goal of ensuring efficiency and modernising the system.
Mr Darrell said that 61 applications had been received between November 3 — when the systems first launched — and December 2, 15 of which were submitted digitally.
He said: “We encourage the public to make full use of the digital process, as it allows applications to be submitted more quickly, reduces the need for manual paperwork and enables TCD staff to process requests more efficiently.
“By using the online system, customers can track their submissions, receive timely updates and benefit from a smoother, more accessible service from start to finish.”
Mr Darrell added: “The process has been streamlined to remove steps that once served little purpose and created red tape.
“Applicants now receive clear timelines within the system so they know exactly what to expect.”
Mr Darrell said that the CVP, commonly known as the truck permit, was a “gateway” for individuals and businesses who wanted to move their own commerce.
He explained that the online application allowed for a request for authorisation to operate on Sundays — something he said used to take “time, travel and paperwork”.
Other digitised applications included the exemption application, the importation and replacement application and the Project Ride instructor application.
Mr Darrell said that TCD had been trying to build a social media presence to strengthen public engagement and support the transition towards delivering digital services.
He sited the commercial vehicle permit online application process and access to self-help tutorials, step-by-step guidance for completing applications, registration deadlines and responses to frequently asked questions.
Mr Darrell added: “This enhanced communication approach ensures that applicants and the broader public receive timely, accurate information whilst also increasing transparency and improving the overall customer experience.”
TCD’s social media and necessary digital material are expected to be online no later than December 22.
• To see the statement in full, see Related Media
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