Residents were urged to seal a deal in writing before going ahead with business.

The Ministry of Home Affairs warned consumers and service providers to ensure expectations are mutually understood when engaging in agreements.

Consumer affairs recently reported an upsurge in complaints involving services across a range of industries, provoking disputes from misunderstandings rather than intentional wrongdoing.

Home affairs minister Alexa Lightbourne said: “We recognise that consumers can feel frustrated when costs increase unexpectedly, timelines change or completed work falls short of expectations.

“At the same time, service providers can face challenges when project requirements change, communication breaks down or the scope of work is unclear. These situations can quickly become stressful for all involved.”

She said it was better to have “clear, written agreements” in advance, urging consumers to confirm a service provider was appropriately qualified, licensed, certified and experienced.

Ms Lightbourne added: “Consumers should also request written documentation outlining the scope of work, costs, responsibilities, and expected timelines.”

The ministry highlighted that the Supply of Services Act 2003 requires services to be carried out with reasonable care and skill and to the standard expected.

Consumers and service providers were encouraged to maintain thorough records, including contracts, estimates, quotes, invoices, receipts, e-mails, text messages and any written agreements.

The Consumer Protection Act 1999 safeguards against unfair business practices and misleading representations, while the Sale of Goods Act 1978 requires goods supplied as part of a service to be of satisfactory quality and fit for their intended purpose.

Anyone seeking information or guidance should contact consumer affairs at 297-7627 or visit www.consumeraffairs.bm.