A workshop focused on how to deal with difficult people will be held in Bermuda next month.

Business trainer Jan Fraser leads the event, which will suggest solutions on how to deal with demanding and difficult people.

The class is recommended for managers, supervisors, front line, back office, and anyone else who speaks to others on a daily basis.

This workshop aims to teach how to immediately defuse angry coworkers, how to keep your own emotions in check, and how to prepare for situations that are going to be hard. It will present tools and tips on how to handle people who are “rude, inconsiderate, ill-mannered, critical, difficult, awkward, negative or depressing”.

Ms Fraser conducts training for Fortune 500 companies in the US, and businesses in Bermuda. She assists Jack Canfield, author of the bestseller Chicken Soup for the Soul, with coaching and success seminars. She has written three business books and is a keynote speaker at many events.

The workshop is on February 5 from 9am to 1pm and costs $197. For details, contact Lisa Card on e-mail at lcard@bm.bm, or call 492-7271.