Log In

Reset Password
BERMUDA | RSS PODCAST

Tech troubles plague Butterfield systems

Butterfield Bermuda's head office in Hamilton (Photograph supplied)

Bank of NT Butterfield reported in an X message and on its website that some customers were having problems with the settlement of transactions made using debit cards.

“We are pleased to report the issue with debit card settlements has been fixed for the vast majority of accounts impacted, and we are working to correct the few outstanding. If you still see an issue with your account and you require access to blocked funds immediately, please contact the call centre,” the banks said on its website.

In an early message on the social media outlet X, formerly known as Twitter, the bank said that customers do not have to contact the call centre to report problems.

Later in another message, the bank said people who need to access blocked funds should contact the call centre.

Earlier this year, the bank’s IT systems were offline for days after a systems upgrade.

You must be Registered or to post comment or to vote.

Published October 02, 2023 at 5:30 pm (Updated October 02, 2023 at 8:46 pm)

Tech troubles plague Butterfield systems

What you
Need to
Know
1. For a smooth experience with our commenting system we recommend that you use Internet Explorer 10 or higher, Firefox or Chrome Browsers. Additionally please clear both your browser's cache and cookies - How do I clear my cache and cookies?
2. Please respect the use of this community forum and its users.
3. Any poster that insults, threatens or verbally abuses another member, uses defamatory language, or deliberately disrupts discussions will be banned.
4. Users who violate the Terms of Service or any commenting rules will be banned.
5. Please stay on topic. "Trolling" to incite emotional responses and disrupt conversations will be deleted.
6. To understand further what is and isn't allowed and the actions we may take, please read our Terms of Service
7. To report breaches of the Terms of Service use the flag icon