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THE JOB with Hal Browne

Age: 57

Director of catering at The Fairmont Hamilton Princess

Role:

I work with a team of people that book, organise and service banquets, meetings, weddings, receptions, shows, exhibitions, cocktail parties and other events at The Fairmont Hamilton Princess.

What is your job?

My favourite part of the job is seeing happy customers who come back because they continue to get good service and value for their dollar. I enjoy dealing with a large and sometimes unusual variety of requests and making them happen while also trying to anticipate client needs. I like the fact that in the hotel no day is ever the same as you deal with so many different clients and co-workers and are always learning and adapting. I also get to move around the hotel and am not desk-bound. I enjoy the camaraderie in the hotel. We are like family with a mixture of interesting and varied cultures from around the world and I enjoy being a part of that family. In addition, it’s always rewarding when we receive thank-you notes after an event. I like to keep busy and the nature of this job in which there is always something happening, fulfills this.

What is your favourite part?

There are not too many things that I dislike about my job but probably the one thing that sticks out is when there are dramatic, last-minute, day-of-the-event changes in expected guest numbers, especially when those events involve food. Occasionally I work with clients who have no concept at all of what’s involved in creating their event and they leave too many loose ends and items not budgeted for. This can make for a less-than-impressive outcome. It’s also disappointing when I miss out on family events with my wife and children as I often work holidays and weekends.

What is your least favourite part?

There are too many ‘interesting’ experiences, both good and bad, to be able to pick out a particular one. You will see it all in a hotel - happiness, sadness, drama, teamwork, anger, pleasure, etc. Some of the best experiences however are the humorous ones that make you laugh even when things aren’t going as well as you would want.

What is your most interesting experience at work?

Otherwise - given what I know now about myself, if I were doing something else, it would probably be something where I am working with my hands such as carpentry or masonry where at the end of the day, you can see exactly what you have produced for that day’s effort.

What would you be doing otherwise?

Hal Browne

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Published August 30, 2011 at 10:47 am (Updated August 30, 2011 at 10:47 am)

THE JOB with Hal Browne

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