While traditional postal mail declines annually, the Bermuda Post Office continues to excel in its service to the community, the Minister of the Cabinet Office and Digital Innovation told MPs.

Diallo Rabain said that last year was one of “achievement and quiet excellence” for the organisation, as the Universal Postal Union recertified it with gold status for postal security.

The post office also earned gold certification for disaster risk management after independent audits by international experts.

Mr Rabain said that 98 per cent of all letter mail was delivered within four working days while 99 per cent of customers were notified within two working days of the arrival of international items.

He told the House of Assembly yesterday: “These figures speak volumes especially when paired with the remarkably low number of complaints.”

Mr Rabain said that the post office received nine formal and five informal complaints last year.

He added: “This level of satisfaction is accredited to the hardworking, fully Bermudian staff to keep this service going day in, day out.”

The minister said that the longstanding institution continued to serve more than 36,000 delivery points across the island with “dedication and professionalism”.

In the 2025-26 fiscal year, $10.1 million was allocated for the post office, which Mr Rabain said provided more than two centuries of uninterrupted service.

He said: “This year’s budget represents our commitment to both honour that legacy and modernise the service to meet today’s needs.”

Mr Rabain said that the post office is served by 125 Bermudian employees, and reminded MPs that Samuel Brangman Jr, the Postmaster General, serves as the secretary-general of Caribbean Postal Union.

In the year ahead, the post office will continue to focus on meeting its universal service obligations even as traditional letter mail declines by about 7 per cent annually, MPs heard.

“This isn’t merely about logistics, it’s about creating a post service that stays accessible, affordable and resilient even in a changing communications landscape, Mr Rabain said.

He said the service plans to focus on modernisation of its systems and sustainability as well as to upgrade its operational tools and equipment to improve efficiency.

The organisation will also look to enhance customer experience via its platform, bermudapost.bm, including tracking, mail forwarding and retail purchases.

It will also expand access to training and online courses with support from the Universal Postal Union and regional partners.

Mr Rabain said the post office will “continue to serve the people with consistency, care and quiet excellence”.

He added: “This budget supports that mission, balances fiscal responsibility with forward planning and ensures the post office remains a vital public service not just for today but for generations to come.”