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Belco gives Covid operation update

Belco this morning gave an update on its operations for customers as Bermuda enters Phase Two of Covid-19 restrictions.

Starting today, Belco’s Customer Experience Office at 27 Serpentine Road will be open from Monday to Friday from 8.30am to 3.30pm for bill payments.

A spokesman said: “Strict safety measures are in effect including cashiers behind a glass barrier, temperature scanning and hand sanitising on entry, mandatory face masks, only four people in the lobby at one time and a healthy distance of six feet between people.

“The Seniors Booth will also be open during the same hours and with the same safety protocols in place.”

Satellite payment centres are also open for payments from today, including the Somerset Marketplace and both Washington Mall, Gibbons Company and King’s Square Money Shops from 9am to 5pm.

The spokesman added: “Customers have several options to view and pay their bills without having to visit the main office. Customers can sign-up for an account at www.belco.bm where they can view their account balance, or they can call 299-2800 between 8.30am and 5pm and a Customer Service Representative will be happy to provide their outstanding balance.

“Between 8.30am and 5pm customers can also call 299-6170 for credit card payments.

“Customers can send an e-mail to info@belco.bm to sign up for e-billing and bills will be e-mailed to them. Customers may also pay their Belco bill online at www.belco.bm using Mastercard, Visa or America Express, sign-up for on-demand debit and direct debit services or opt to pay through local online banking or via an ATM.

“Meter readers will continue to read meters island-wide. However, out of an abundance of caution and safety, meter readers will not be entering customer homes to read meters. Affected customers are asked to take photos of their meter and submit to info@belco.bm.

“Customers should also review their bills carefully and only submit a photo if the bill says ***THIS IS AN ESTIMATED BILL*** on the right-hand side of the bill, otherwise the bill is based on an actual reading.”

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Published May 10, 2021 at 11:04 am (Updated May 10, 2021 at 11:07 am)

Belco gives Covid operation update

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